Privacy Policy

Last updated: March 28, 2026

1. Introduction

Hydra Pool Services (“we,” “us,” or “our”) is a pool maintenance and repair company based in the Dallas-Fort Worth area of Texas. We are committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit www.hydrapoolservices.com or use our services.

2. Information We Collect

2.1 Information You Provide

When you interact with our website or services, you may provide us with:

  • Contact information: name, email address, phone number, and mailing address submitted through our contact forms, quote request tool, or inquiry forms.
  • Service information: pool size, pool type, service preferences, property address, and scheduling details.
  • Payment information: billing address and payment card details submitted through our payments page. Card details are processed and stored securely by Stripe, our third-party payment processor. We do not store your full credit card number on our servers.
  • Communications: messages, emails, or phone call details when you contact us for support or service inquiries.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • Browser type, operating system, and device information.
  • IP address and approximate geographic location.
  • Pages visited, time spent on pages, and referring URLs.
  • Cookies and similar tracking technologies used for website analytics and functionality.

3. How We Use Your Information

We use the information we collect to:

  • Provide, schedule, and manage pool maintenance, repair, bead blasting, chemical service, and pool school services.
  • Respond to your inquiries and send service quotes.
  • Process payments and manage billing.
  • Send service-related communications such as appointment confirmations, visit reports, and billing notices.
  • Improve our website, services, and customer experience.
  • Comply with legal obligations.

We will never send you promotional content, marketing messages, or unsolicited communications via email or text. Your information is only used to deliver the services you requested.

4. Information Sharing

We do not sell, rent, or trade your personal information. We may share information with:

  • Stripe: our payment processor, for secure payment handling.
  • Formspree: for processing contact form submissions.
  • Email service providers: for sending service-related emails such as quotes and confirmations.
  • Legal authorities: when required by law, court order, or to protect our legal rights.

5. Data Security

We take reasonable measures to protect your personal information, including encryption of data in transit (HTTPS), secure payment processing through Stripe, and restricted access to personal data. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may limit some features of our website.

7. Your Rights

You have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal information.
  • Opt out of any future communications.

To exercise any of these rights, contact us using the information below.

8. Service Areas

This policy applies to customers and website visitors in our service areas: Frisco, Plano, McKinney, Prosper, Little Elm, The Colony, Allen, Celina, Murphy, and Richardson, Texas, and surrounding areas in the Dallas-Fort Worth metroplex.

9. Children’s Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: